Yes we do! Visit our Store Locator Page to find a store nearest to you. You can also find our products in a selection of our national wholesale clients here.
How secure is the SPCC website?
We believe that online shopping should be as secure as shopping in a store. Payments made via the website are encrypted, and are carried out by external and secure payment agencies such as Payfast, Zapper, Ozow and more.
We do not have access to any of your details relating to debit or credit cards or other banking information. We respect your privacy and assure you that we only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances, as is clearly set out in our Privacy Policy. Please read our Security Policy and feel free to Contact Us if you have questions.
Do I have to create an account and what are the benefits if i do?
You can browse our site and even select products for your shopping basket without creating an account, however, once you are ready to make a purchase you will need to register an account before you can do so.
Once you've created an account, shopping with us will be an easy process and you will benefit from:
- Fast and easy checkout - Storage of your various delivery addresses - Tracking your order - Looking at past orders - Up to date fashion news and uniform drops on our newsletter
How do the legal terms and conditions affect me?
The Terms and Conditions on our website apply to each person who registers an account with us, and to every order and purchase that is made via our website. It's therefore important that you read and understand the Terms and Conditions before you purchase and if you have any queries about them please contact us.
If I register an account will I automatically get marketing emails from S.P.C.C.?
We will only send you emails and our newsletter if you choose this option when you registered your account with us. We won't pass your details onto anyone else. If you have opted to receive emails and our newsletter and you have changed your mind, you can unsubscribe from our mailing list whenever you like.
What if I forget my password?
Don't worry, simply follow the "Forgot your password?" link when trying to log in. We will send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.
Why can't I sign into my account?
If you're having trouble signing in please make sure you are using the same email address and password that you used when first registering with us, and that you have entered the address and password correctly.
If you have forgotten your password, simply follow the “Forgot your password?” link when trying to log in. We will then send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there. If the issue persists, please contact our support team.
Do you deliver to my country?
At present we only offer delivery to South Africa.
How can I be kept up to date with all things S.P.C.C.?
Register an account and choose to receive the S.P.C.C newsletter, bringing you all the latest fashion news and updates. Follow us on Twitter, Facebook, Tiktok and Instagram.
Where can I find information about S.P.C.C. sizing?
Every style has a size guide associated with it. Please refer to our measuring guide on the website for help with finding your perfect fit.
How do I remove my email address from your mailing list?
You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us.
What career and work experience opportunities does S.P.C.C. offer?
Visit our dedicated Careers page, to view all current listings when available.
What is your return policy?
You can return items within 30 days of purchase. Please visit our return policy page for details.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which are handcrafted, there may be slight and unique differences between the photographed product and the one you receive.
We do our best to make sure that the products are presented as accurately as possible in the photos on our website, but please remember that minor variations may be caused by certain conditions, such as the equipment used to view the website.
The prices shown on our website are inclusive of the sales tax of the relevant region. (Where applicable)
What is your return policy?
You can return items within 30 days of purchase. Please visit our return policy page for details.
What currency are products priced in?
All S.P.C.C products are priced in South African Rand (ZAR).
At what stage is payment taken from my card?
We will always obtain bank authorisation for the charge to your debit/credit card once you place an order with us. Your card will be charged before we dispatch your ordered products. You will immediately receive an email from us to confirm which products have been purchased and the exact amount being charged to your card.
When will I know that my order was successful?
Once payment has been successful, you will receive a system-generated e-mail confirming your order details and that the order was successfully processed. Please note that the order confirmation e-mail is only a confirmation that your payment has been accepted. You will receive a second system-generated e-mail confirming that your order has been dispatched, once your products have been picked, packed and have left our warehouse.
Why hasn't my card payment been successful?
We are not always able to specify why card payments have not cleared. The card payment process involves both our systems and your bank. If a card payment fails, please double check that you have entered all the card details correctly and that you are using a card which has not expired.
If the payment continues to fail then please try an alternative card for payment.
Shopping
When will I receive confirmation that my order is on its way to me?
Once your order has been picked, packed and has left our warehouse you will receive a system-generated email which lets you know that your order is on its way to you.
I've made a mistake with my order, can I change it?
Unfortunately, once the payment is complete you can no longer change or cancel your order. Don't worry though, you can easily return any unwanted products to us for a refund.
Can I cancel my order?
Unfortunately, once the payment is complete you can no longer change or cancel your order. However, you can easily return any unwanted products to us for a refund.
Can I place my order over the phone?
Unfortunately we do not offer this service, and all orders must be placed via the S.P.C.C website.
What do I do if there's a problem with the delivery of my order?
If you have a problem with the delivery of your order please contact our Customer Service Team who will be able to help you.
What do I do if I've received a faulty product or a product is missing from my order?
We want all our customers to receive top quality products, so if you think there is a fault with a product you have received you can return it to us for an assessment. If any product fails to give reasonable wear - due to either defective workmanship or materials we will refund you the purchase price. If a product is missing from your order please let us know by contacting our Customer Services Team. Please also remember to include your order number within your message as this will help us to quickly identify your order.
For details on how to return your faulty products please see our Returns page.
How will I know my when my order has been dispatched?
Once your order has been dispatched from our warehouse, you'll be sent an email advising you that it's on its way.
How can I track my order?
We are currently using the following couriers
The Courier Guy Courier IT
To track your order please Click on either link above and enter in your waybill number that can be found on the order confirmation email that was mailed to you. Alternatively please contact our Customer Services Team and they will be able to help you track your order.
The status of my parcel says delivered but I haven't received it?
Please contact our Customer Services Team for us to check with the carrier and quote your order number in any correspondence.
Delivery and Returns
Free delivery?
We do offer a free delivery service for purchases over R650 on SA orders only.
Can my order be delivered to an alternative address?
Yes by creating an account with us you can save multiple delivery addresses in your account. We are however unable to deliver to certain addresses, including Post Office Boxes, Hospitals, Airports, and Prisons.
Do you deliver to P.O. Box addresses?
We are unable to deliver to Post Office Boxes as a signature of receipt is required.
Will I need to sign for my delivery and what if I'm not home when my order arrives?
The delivery agent will need a signature as proof of receipt. If you're not around when you order is delivered then the delivery company will return your order to our warehouse and we will make arrangements to deliver again.
Please be aware that you may be charged for delivery for a second or subsequent delivery attempt. Remember that you can select a delivery address that is different to your address on the account registration form - it may be easier for delivery to take place at your work address rather than your home address, as we do not deliver after normal working hours.
I haven't received my order, what should I do?
If your order is not received after 5 days and seems to be missing please contact our Customer Services Team. Please remember to include your order number within your message as this will help us speed up the search for your parcel.
Can I Exchange an Item?
Unfortunately, we are not able to offer this service at present. If for any reason, an item is found to be unsuitable it will need to be returned to us and a new order will need to be placed.
Can I Return an Item?
Please contact support@spccbrand.com if you wish to return your order.
Items must be returned within 30 days, unworn and include their tags and original packaging.
Please see our returns policy HERE for full details
Is there anything that I can't send back for a refund?
We do not offer refunds on SALE ITEMS and for reasons of health and hygiene we cannot offer refunds on underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
You will not qualify for a refund if an item has been worn and is not returned in its original condition and packaging (unless the reason for the return relates to a fault or problem with the specific item).
I've returned certain items, how will I be refunded?
Once we have received and processed your returned item/s, and if a refund is approved, our customer service team will get in touch with you to get the account details that you would like the monies refunded to. Please allow up to 14 working days for the amount to appear on your payment card, and if after this time you have not received your refund please contact our Customer Service Team and we will investigate further.
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