General FAQ

Do you have any stores close to my location?

How secure is the SPCC website?

Do I have to create an account and what are the benefits if i do?

How do the legal terms and conditions affect me?

If I register an account will I automatically get marketing emails from S.P.C.C.?

What if I forget my password?

Why can't I sign into my account?

Do you deliver to my country?

How can I be kept up to date with all things S.P.C.C.?

Where can I find information about S.P.C.C. sizing?

How do I remove my email address from your mailing list?

What career and work experience opportunities does S.P.C.C. offer?

What is your return policy?

Will I receive the same product that I see in the photo?

Payments

What payment types do you take?

Will I be charged VAT/GST?

What is your return policy?

What currency are products priced in?

At what stage is payment taken from my card?

When will I know that my order was successful?

Why hasn't my card payment been successful?

Shopping

When will I receive confirmation that my order is on its way to me?

I've made a mistake with my order, can I change it?

Can I cancel my order?

Can I place my order over the phone?

What do I do if there's a problem with the delivery of my order?

What do I do if I've received a faulty product or a product is missing from my order?

How will I know my when my order has been dispatched?

How can I track my order?

The status of my parcel says delivered but I haven't received it?

Delivery and Returns

Free delivery?

Can my order be delivered to an alternative address?

Do you deliver to P.O. Box addresses?

Will I need to sign for my delivery and what if I'm not home when my order arrives?

I haven't received my order, what should I do?

Can I Exchange an Item?

Can I Return an Item?

Is there anything that I can't send back for a refund?

I've returned certain items, how will I be refunded?